Refund Policy
We strive to provide the best mock test experience. Learn about our refund eligibility and process.
Last updated: March 15, 2026
We offer refunds under the following circumstances:
Technical Issues
If you experience persistent technical problems that prevent you from accessing or completing tests, you're eligible for a full refund.
Service Unavailability
If our platform is unavailable for more than 24 consecutive hours due to our fault, you may request a refund for the affected period.
Billing Errors
If you were charged incorrectly or multiple times for the same service, you'll receive a full refund for the erroneous charges.
Account Issues
If we cannot resolve account access issues within 48 hours of your report, you may request a refund.
Request Submission
Submit your refund request within 7 days of the issue occurrence or purchase date.
Review Process
Our team will review your request within 3-5 business days.
Processing
Approved refunds are processed within 7-10 business days to your original payment method.
The following are generally not eligible for refunds:
- Completed mock tests where the user has accessed and used the content
- Subscription services after the billing cycle has started
- Digital downloads or materials that have been accessed
- Services purchased during promotional periods (unless technical issues occur)
- Refunds requested after 30 days from the purchase date
To request a refund, please follow these steps:
- Contact our support team at support@uniqpoint.in
- Provide your account details and order/transaction ID
- Explain the reason for your refund request with relevant details
- Include any supporting evidence (screenshots, error messages, etc.)
- Our team will review your request and respond within 3-5 business days
In some cases, we may offer partial refunds based on usage:
- If you've used 50% or less of a subscription period, you may be eligible for a 50% refund
- Pro-rated refunds for service interruptions
- Partial refunds for technical issues affecting only part of the service
Refunds will be processed to the original payment method:
- Credit/Debit Cards: 7-10 business days
- UPI/Digital Wallets: 3-5 business days
- Net Banking: 7-10 business days
- PayPal/Stripe: According to their refund policies
For subscription services:
- You can cancel your subscription at any time from your account settings
- Cancellation takes effect at the end of the current billing period
- No refunds for the current billing period once started
- You retain access until the end of the paid period
For refund requests or questions about this policy:
Email Support
support@uniqpoint.in
refunds@uniqpoint.in
Phone Support
+91
Mon-Fri: 9 AM - 6 PM IST